Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at workwithtred@gmail.com or mailing us at: Taj Building, B2, Dr.D. N. Road, Wallace St, Fort, Mumbai, Maharashtra 400001

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:

Your payment information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read our Terms of Service

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at workwithtred@gmail.com or by mail at DBohra Consultancy LLP.

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Refund Policy

RETURNS

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At TRED, we are committed to delivering high-quality design services and products to our valued clients. We take pride in our work and strive to ensure that every project meets or exceeds your expectations. To maintain the quality and integrity of our services, we do not accept returns or provide refunds for our design work.

No Returns Policy

Due to the nature of our services and the digital and creative work involved, we regret to inform you that we do not accept returns for any design services or products. This policy extends to, but is not limited to, the following:

Custom Design Projects: Any design work created specifically for your project, including logos, branding materials, graphics, websites, and other customized design assets.

Digital Products: Any digital products, templates, or design files purchased from us are non-refundable.

Consultation and Creative Services: Any fees associated with consultation or creative services rendered by our team are non-refundable.

Client Satisfaction Guarantee

While we do not offer returns, we are committed to ensuring your satisfaction with our services. If you are not completely satisfied with our work, please contact us within 30 days of project completion. We will be happy to discuss any concerns and explore potential adjustments or revisions to address your specific needs.

Exchanges

In the rare event that there are issues with the deliverables that are not in compliance with the agreed-upon scope or quality, we will work closely with you to make necessary revisions to rectify the situation. We believe in open and transparent communication and will do our best to ensure you are satisfied with the final outcome.

Contact Us

If you have any questions or concerns about our no returns policy or need assistance with any aspect of your project, please feel free to contact our customer support team at workwithtred@gmail.com

TRED values your business and appreciates the opportunity to serve you. We are committed to delivering creative solutions that meet your design needs effectively and efficiently. Thank you for choosing us as your design partner.

Shipping policy

Due to the virtual nature of these products, our shipping policy does not apply.

 

Cancellation Policy

We strive to ensure complete satisfaction with our digital products. If, for any reason, you wish to cancel your purchase, please review the following cancellation policy:

  1. Refund Eligibility:
    • Our digital products are eligible for cancellation and a refund within 5 working days from the date of purchase, provided that the product has not been substantially accessed, downloaded, or used.
    • To qualify for a refund, customers must provide proof of purchase.
  2. Requesting a Cancellation:
    • To request a cancellation and refund, please contact our customer support team via workwithtred@gmail.com with your order details and the reason for cancellation.
    • We’ll review your request within 5 working days and respond accordingly.
  3. Refund Process:
    • If the request meets our cancellation criteria, we’ll process the refund to the original payment method used during the purchase.
    • Refunds may take 5 working days to reflect in your account, depending on your financial institution.
  4. Exceptions to Refund:
    • No refunds will be issued for digital products that have been substantially accessed, downloaded, or used, as these are considered fully delivered.
  5. Changes or Modifications:
    • We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
  6. Contact Information:
    • For any further queries or assistance regarding cancellations, please contact our customer support team at workwithtred@gmail.com

Please note that this cancellation policy applies solely to digital products purchased directly from our platform. Third-party purchases or products obtained from other sources are subject to their respective cancellation policies.

By making a purchase of our digital products, you acknowledge and agree to adhere to the terms and conditions outlined in this cancellation policy.